Privacy Policy

Sachi Health (“we,” “our,” or “us”) provides a mobile application designed to help individuals living with Polycystic Ovary Syndrome (PCOS) explore research-informed lifestyle approaches through wellness tracking, research-inspired wellness programs, and daily goal tracking.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our mobile application, website, and related services. Washington and Nevada consumers can visit our Consumer Health Privacy Policy for more information on how we process their health data in accordance with the specific legal requirements in those states.

1. Our Privacy Principles

The following principles guide how we handle your health information:

• We do not sell your health information.

• We do not share your health information with third parties for targeted advertising purposes.

• We only read information from Apple HealthKit with your express permission, and we use this information solely internally to support your wellness tracking on our mobile app.

• Your health information is stored on your device and synced to our encrypted servers.

• You control how we use your health information. You have the right to access, correct, and delete your health information.

2. Information We Collect

We may collect and process the following types of information:

Personal Information We Receive From You

• Account information: Your email address, date of birth, password, and other information that you provide when you register for an account.

• Eligibility information: Your country of residence and confirmation that you are at least 18 years old.

• Profile information: Your first and last name, height, weight, country, zip code, and phone number. Other than your first name, providing this information is optional.

• Diagnosis information: Information about whether you have been diagnosed with PCOS, suspect it, or are still exploring; whether you are trying to conceive, planning to, or avoiding pregnancy; the concern you most want help with; and the symptoms that affect you and how severe you rate each one.

• Health tracking information: Daily symptom check-ins, menstrual cycle data (bleeding, flow intensity, cycle length), acne and hirsutism severity assessments, hair loss tracking, oily skin levels, and body composition measurements (weight, BMI, body fat percentage, muscle mass, hip/waist circumference, waist-hip ratio).

• Wellness program data: Program enrollment data (which program, enrollment date, duration), daily goal completions, nutrition check-ins (water intake, dietary patterns), exercise tracking (type, duration, frequency), and program progress.

• Medication data: Current medications, dosages, adherence tracking, and any notes or skip reasons you type when logging a medication.

• Preferences: Language, interests, and other feedback/preferences that you might express during your use of our services.

• Marketing data: Choices regarding our newsletters, surveys, and other marketing displayed or provided to you, and preferred methods of receiving such promotional communication.

• Relationship information: Details of your communications with us, complaints, and queries.

Personal Information We Receive From Apple HealthKit

With your explicit permission, we read the following from Apple HealthKit:

• Body measurements: Body mass (weight), body mass index (BMI), body fat percentage, waist circumference, and lean body mass.

• Cycle data: Menstrual flow and intermenstrual bleeding, together with Apple’s cycle-tracking indicators for irregular cycles, infrequent cycles, prolonged periods, and persistent intermenstrual bleeding.

• Activity: Step count, active energy burned, and your recorded workouts (activity type, duration, start and end time, and energy burned).

• Sleep: Sleep duration, bedtime, wake time, and sleep midpoint.

We use the information we receive from Apple HealthKit solely internally to support your wellness tracking.

Personal Information Collected Automatically Through Your Use of Our Services

• Online Activity Data: Pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

• Device Information: Your device’s operating system type and version, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information.

We use the following tools for automatic data collection

• Cookies: Cookies are pieces of information stored directly on the device that you are using and allow us to collect information such as time spent on our services, pages visited, language preferences, and other traffic data.

  • We do not currently respond to browser do-not-track signals. You can read more information about cookies at http://www.allaboutcookies.org/manage-cookies/index.html.

• Local Storage Technologies: These technologies provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

• Pixel Tags: Also known as web beacons and clear GIFs, pixel tags may be used to, among other things, track the actions of users of our services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of our services and response rates.

3. How We Use Your Information

We use your information for the following:

• Providing Our Services: To provide symptom tracking, medication management, health visualizations, wellness program features, and daily goal tracking, and to present peer-reviewed research programs related to lifestyle topics you have expressed interest in.

• Improving Our Services: To understand usage patterns and to improve features and fix issues.

• To Send Notifications: To provide you with check-in and medication reminders if you opt in to receive them.

• Communication: To send you updates, notifications, and other relevant information regarding your account and our services. We may contact you for customer support or to inform you of changes to our policies.

• Marketing: If you submit your email address through a survey or a subscription form on our website, we may use personal information to send you our newsletters, publications, updates, and invitations that we think may be of interest to you.

• Analytics and Advertising

  • Mobile app: We and our service providers use the device and online activity information we collect on the mobile app for analytics purposes, including to diagnose issues and understand feature adoption, and to report software errors so we can find and fix crashes. We do not engage in any interest-based advertising on our mobile app.

  • Website: We may engage advertising partners, including third-party advertising companies and social media companies, to display ads to you on other websites and online services. These companies may use cookies and similar technologies to collect information about your interaction with our website, and use that information to serve online ads that they think will interest you. We may also share information about our website visitors with these companies to facilitate interest-based advertising to our website visitors or similar users on other online platforms. The information we share with our advertising partners does not contain any information collected on our mobile app, including any health information.

• Relationship Building and Engagement: We may use personal information to respond to any posts on our social media pages and to conduct other user relationship building activities.

• Research and Development: To improve our understanding of user needs and preferences, which helps us improve the quality and functionality of our services.

• Aggregation and Anonymization: We may anonymize and aggregate personal information that does not identify you or another individual and use and share such data for our own business purposes, such as impact measurement and research.

• Compliance and Security: For compliance with legal obligations, to protect our rights and property, and for the security of our systems and data.

4. How We Disclose Your Information

We may disclose your information to:

• Apple HealthKit: With your permission, we may provide your weight data to Apple HealthKit.

• Service Providers: Trusted third-party vendors who perform functions on our behalf (e.g., hosting, data analysis).

• Advertising Partners: We engage third party advertising companies, which may collect information on our website through cookies and other automated technologies. The information we share with our advertising partners does not contain any information collected on our mobile app, including any health information.

• Legal and Regulatory Authorities: If required by law, regulation, or legal process, we may disclose your information to the appropriate authorities.

• Professional Advisors: Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

• Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction, to the extent permitted by applicable law. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy. Any health information transferred in connection with such a transaction will remain subject to applicable privacy and security requirements.

5. Data Security

We employ a number of physical, technical, and administrative safeguards designed to protect the personal information we collect, including encrypting personal information during transmission and when it is stored on our systems.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee the security of personal information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

6. Data Retention

We will retain your personal information to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information at any time by logging into your account.

• Deletion: You may request that we delete your personal information, subject to legal or regulatory requirements. You may also request deletion, and revoke your Apple HealthKit permissions, at any time through your device settings.

To exercise these rights, please log into your account or contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

8. Marketing Choices

You have choices regarding marketing-related communications. If you no longer want to receive marketing-related communications from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at security@sachi-health.com.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.

9. Payment Processing

We offer auto-renewing subscriptions purchased through Apple’s App Store. Apple collects and processes your payment information under the terms of Apple’s privacy policy. We never receive your card number or billing details. We receive confirmation of your subscription status, which we use to unlock premium features.

10. Children's Privacy

Our service is not directed to children under the age of 18 (or under the age required by your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at security@sachi-health.com.